Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most customers receive their order within 3–7 business days.

Once your order ships, you'll receive a tracking email so you can follow its progress.

Do you offer free shipping?

Shipping promotions may be offered during select sales and promotional events. Please refer to the current offer displayed on our website for the most up-to-date shipping information.

Products

Which light is right for me?

Our lighting systems are designed for beauty professionals who require bright, shadow-free lighting.

Our lights are ideal for:

  • Lash Artists

  • Estheticians

  • PMU Artists

  • Brow Artists

  • Wax Specialists

  • Tattoo Artists

  • Makeup Artists

  • Medical Aesthetics Professionals

  • Content Creators

If you're unsure which model best fits your workspace, contact us and we'll be happy to help.

Can I adjust the brightness?

Yes! Our lights feature adjustable brightness, allowing you to customize the lighting for different services, skin tones, and room conditions.

Will the light create shadows?

No. Our lighting is designed to minimize harsh shadows and provide even illumination, making detailed beauty work easier and reducing eye strain.

Is assembly required?

Minimal assembly is required. Your light includes everything needed for setup, and most customers have it assembled within minutes.

Warranty

Do your lights include a warranty?

Yes. Our new lighting systems include a 30-Day limited warranty covering manufacturer defects under normal use.

The warranty does not cover:

  • Accidental damage

  • Misuse or abuse

  • Unauthorized modifications

  • Normal cosmetic wear and tear

If you experience an issue, please contact our support team with your order number and photos or video of the problem.

Returns & Exchanges

What is your return policy?

Unused products in their original packaging may be eligible for return within our return window. Customers are responsible for return shipping unless the product arrived damaged or defective.

Please contact our support team before sending any return.

Do you accept returns on Open Box lights?

No. All Open Box lights are Final Sale.

Because Open Box products are sold at a discounted price, they are not eligible for returns, refunds, or exchanges. Please review your order carefully before purchasing.

My light arrived damaged. What should I do?

Please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the shipping box

  • Photos or video of the damage

Our team will work with you to resolve the issue as quickly as possible.

Payments

Do you offer financing?

Financing options may be available at checkout through participating payment providers.

Available payment methods will automatically appear during checkout.

Support

How do I contact Atlas?

If you have any questions before or after your purchase, we're here to help.

Contact our customer support team through our Contact Us page or by emailing our support email listed on the website.

We aim to respond to all inquiries within 1–2 business days.

Still have questions?

We're happy to help! If you can't find the answer you're looking for, please reach out to our customer support team and we'll get back to you as soon as possible.